Terms and Conditions

Flex USSD provides tools for designing USSD menus, testing sessions, connecting providers, managing payments and callbacks, viewing analytics, and exporting backend code. You are responsible for how your team configures, publishes, and operates each service.

You agree to use the platform lawfully and to avoid activity that disrupts the service, interferes with other users, bypasses access controls, or violates telecom provider, payment provider, or customer protection requirements.

You are responsible for keeping account credentials secure and for activity carried out through your workspace. Invite only people who are authorized to access your applications, customer data, provider settings, and billing records.

We may suspend access when we reasonably believe an account is being used fraudulently, unlawfully, or in a way that creates operational risk for Flex USSD, providers, customers, or other users.

You are responsible for collecting, using, storing, and exporting customer data in a way that matches your own privacy obligations and applicable laws. This includes phone numbers, session activity, transaction details, callback payloads, and any custom variables captured in a flow.

Do not use Flex USSD to send misleading messages, collect sensitive information without a valid reason, or process payments without clear customer consent.

Some features depend on third-party telecom, payment, messaging, hosting, or analytics services. Their availability, pricing, processing times, and rules are controlled by those providers.

You are responsible for verifying live provider credentials, callback behavior, payment confirmations, and settlement records before launching services to customers.

Flex USSD may help generate, preview, or export backend code. Exported code is provided to help your team move faster, but your team remains responsible for reviewing, testing, securing, deploying, and maintaining it.

Generated output may need adjustment for your infrastructure, compliance requirements, provider environment, and internal engineering standards.

We aim to provide a reliable production workspace, but no online service is guaranteed to be uninterrupted. Maintenance, provider outages, network issues, or security incidents may affect availability.

We may improve, remove, or change features as the product evolves. When a change materially affects active customers, we will try to provide reasonable notice where practical.

Flex USSD is provided for building and operating USSD services. To the fullest extent permitted by law, we are not liable for indirect losses, lost profits, provider downtime, failed third-party integrations, or issues caused by incorrect configuration.

Nothing in these terms limits liability where the law does not allow that limitation.